FAQ – Onassia

FAQ

Orders

Can I modify or cancel my order?
Once your order is confirmed, it is immediately processed to ensure quick shipment. Therefore, we may not be able to modify or cancel it. For any urgent request, please contact us at contact@onassia.com.

How do I know if my order is confirmed?
A confirmation email is sent to you as soon as your order is validated. If you do not receive it, please check your spam folder.

Delivery

Where do you deliver?
We deliver to Canada, France, Belgium & Switzerland

Are customs fees included?

Applicable taxes and customs fees for international orders are the responsibility of the customer.

What are the delivery times?
Orders are prepared within 1 to 3 business days, then delivered within 2 to 7 business days depending on your location.

How do I track my order?
Upon shipment, you will receive an email containing a tracking number allowing you to track your package in real time.

Returns & Refunds

Can I return an item?
Yes, you have 14 days after receipt to request a return, provided the item is unworn, unused, and in its original condition.

How do I make a return?
Please contact us at contact@onassia.com to get the necessary instructions.

When will I receive my refund?
Once your return is validated, the refund will be processed within 10 business days via your original payment method.

Products

Do the items fit true to size?
Our pieces are designed to offer an elegant and structured fit. We recommend consulting the size guide before any order.

Are the colors accurate?
We do our best to display accurate visuals, however slight variations may exist depending on the screens.